Terms and Conditions

Last Updated: 22 January 2026

These Terms and Conditions ("Terms") govern your access to and use of the Sahil Service mobile application, website, and related services (collectively, the "Platform"). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

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1. About Sahil Service

Sahil Service operates as a service facilitation platform that enables users to place requests for home-related services such as appliance servicing, plumbing, electrical work, cleaning, car care, and related services.

Sahil Service does not directly provide these services. Services are fulfilled by independent third-party service providers.

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2. Eligibility

By using the Platform, you confirm that:

• You are at least 18 years of age, or

• You are using the Platform under the supervision of a legal guardian

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3. User Account

• Users may be required to provide accurate and complete information while creating an account.

• You are responsible for maintaining the confidentiality of your login credentials.

• Sahil Service is not responsible for unauthorised access resulting from user negligence.

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4. Service Booking

• Users can browse available services and submit booking requests through the Platform.

• Service availability, pricing, duration, and timelines are indicative and may vary.

• Booking confirmation depends on service provider availability.

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5. Pricing and Payments

• Service prices displayed on the Platform are indicative and may be subject to change.

• Final charges may vary based on service scope, inspection, or additional requirements.

• Any applicable taxes or fees will be communicated where required.

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6. Service Provider Responsibility

• Service providers are independent professionals.

• Sahil Service does not guarantee service outcomes, timelines, or results.

• Any service-related issues should be raised through customer support for facilitation purposes only.

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7. Cancellations and Refunds

• Users may cancel bookings subject to applicable cancellation terms.

• Refund eligibility, if any, will depend on the service status and provider policies.

• Sahil Service reserves the right to process refunds as per internal assessment.

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8. User Conduct

Users agree not to:

• Use the Platform for unlawful purposes

• Provide false or misleading information

• Interfere with Platform security or functionality

• Harass or misuse service providers or support staff

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9. Limitation of Liability

To the maximum extent permitted by law:

• Sahil Service shall not be liable for indirect, incidental, or consequential damages.

• Sahil Service is not responsible for service quality, delays, or disputes arising from third-party providers.

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10. Intellectual Property

All content, logos, designs, and materials on the Platform are owned by or licensed to Sahil Service. Unauthorised use is prohibited.

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11. Termination

Sahil Service may suspend or terminate access to the Platform at its discretion in case of misuse or violation of these Terms.

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12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of competent courts in India.

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13. Changes to Terms

We may update these Terms periodically. Continued use of the Platform after changes indicates acceptance of the revised Terms.

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14. Contact Information

For questions or concerns regarding these Terms, contact:

Sahil Service
Phone: 7089501146
Email: info@domvalueappliance.com

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