Last Updated: 22 January 2026

DomValue (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share while using our mobile application, website, and related services (collectively, the “Platform”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our services.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

Name
Mobile number
Email address
Service address
Login credentials

b. Service & Booking Information

Selected services (e.g., AC repair, appliance repair)
Booking date and time
Service history
Ratings and reviews

c. Device & Technical Information

Device type and model
Operating system
App version
IP address
Log and diagnostic data

d. Payment Information

Payments are processed through third-party payment gateways. DomValue does not store card, UPI, or banking details on its servers.

2. How We Use Your Information

We use collected information to:

Provide and manage home services
Process bookings and payments
Communicate service updates and confirmations
Improve app performance and user experience
Respond to customer support requests
Send service-related notifications and offers
Ensure platform security and prevent misuse

3. Information Sharing and Disclosure

We do not sell your personal information. We may share information only in the following cases:

Service Providers: With technicians and partners to fulfill booked services
Third-Party Services: Payment processors, notification services, and analytics providers
Legal Requirements: If required by law, regulation, or legal process

All third parties are required to protect your information and use it only for authorized purposes.

4. Data Security

DomValue implements reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no digital platform can guarantee absolute security.

5. Data Retention

We retain your information only for as long as necessary to:

Provide services
Comply with legal obligations
Resolve disputes
Enforce our agreements

When no longer required, data is securely deleted or anonymized.

6. Your Rights and Choices

You may:

Access or update your personal information
Request deletion of your account
Opt out of promotional communications

To exercise these rights, contact us using the details below.

7. Children’s Privacy

DomValue does not knowingly collect personal information from individuals under the age of 18. If such data is identified, it will be deleted promptly.

8. Third-Party Links

Our Platform may contain links to third-party websites or services. DomValue is not responsible for their privacy practices. We encourage you to review their privacy policies separately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Platform indicates acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

DomValue
Phone: 7089501146
Email: info@domvalueappliance.com

Privacy Policy